Advice and creation of a call center

Top quality phone contacts are the definitive trump card for prospecting and building customer loyalty.

Need relevant advice to improve or set up a call center in your company?

Our consultants will help you to:

  • improve your teams' productivity;
  • find or develop the right tools and methods in line with your business and the nature of your targets;
  • find the best profiles for your call center's daily management; and
  • enhance your call center agents' skills and boost their motivation.
"We set up an in-house call center designed to improve our telephone reception services. Martine Constant Consulting Group took charge of the entire process, from the initial audit to staff training. Mystery calling actions were also conducted to gauge the progress made..."